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Frequently Asked Questions

Frequently Asked Questions

How much does RYNO's vehicle pickup and delivery cost?

Complimentary pickup and delivery is available for eligible service bookings made through our website, phone or WhatsApp. Vehicle recovery is charged separately.

Can RYNO service my car if it is still under warranty?

Yes. RYNO can provide services such as wear-and-tear maintenance, batteries, brakes, tyres and certain non-mechanical repairs. If your vehicle is under a manufacturer’s warranty, we recommend checking the warranty terms before authorising work.

Will my car be washed?

A car wash and interior cleaning are included with our basic, full and major service packages. Other services may have car wash and detailing available as an add-on.

Is my vehicle safe at the RYNO workshop?

Yes. Our workshop is insured, and vehicles are handled by qualified automotive technicians. Your vehicle also undergoes inspection before delivery.

What happens if my vehicle needs spare parts?

We will identify the required parts and provide you with the applicable parts and labour costs. No additional repair work will be carried out without your approval.

Can I choose which parts are used?

Where available, you can choose between genuine, OEM and aftermarket parts. You may also provide your own parts. Customer-supplied parts are not covered by RYNO’s parts warranty.

How long will my car repair take?

Routine service bookings may be completed and delivered the same day. If additional repairs or parts are required, our service advisor will provide you with an Estimated Delivery Date (EDD).

What happens after I book a service?

On collection, our representative inspects your vehicle and records its condition. At the workshop, we conduct a comprehensive vehicle inspection before servicing or repairs begin.

If additional work is identified, we provide a quote for your approval. Once the approved work is completed and quality control is passed, your vehicle is delivered with a digital service or delivery report.

What warranty does RYNO provide?

Qualifying repair work comes with a 3-month or 2,000 km parts and labour warranty, subject to our terms and conditions.

How do I pay for my vehicle service?

Full payment is required to complete the transaction. Payment can be made using acceptable legal tender in Nigeria according to the terms stated on your invoice.

How Can We Help?

Whether you have a question about a vehicle, need help finding a specific model, or want to schedule a repair or maintenance service, our team is ready to assist.

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